1. About This Policy
This Privacy Policy explains the types of personal information that may be handled when you use 3dive Booking, visit a 3dive Booking page, create an account, manage a property or interact with a business using the platform.
2. Information We May Collect
Depending on how you use the service, information may include:
- Name and contact information.
- Account credentials and account-related information.
- Business and property information.
- Booking information and booking-related details.
- Customer information entered by a business using 3dive Booking.
- Messages or enquiries sent to us.
- Technical information needed to operate, secure and improve the service.
3. How Information Is Used
Information may be used to:
- Create and manage user accounts.
- Provide booking and property-management functionality.
- Process and manage bookings and related communications.
- Send service-related emails and notifications.
- Provide customer support.
- Maintain security and prevent misuse.
- Improve the platform and its features.
- Comply with applicable legal obligations.
4. Business Customer Data
A hotel, shortlet, apartment or property business using 3dive Booking may enter information about its customers, including information needed to manage enquiries and bookings.
The business that collects or controls that customer information remains responsible for determining the appropriate lawful basis, notices, permissions and retention practices applicable to its customers.
5. Booking Information
Booking information may be stored and processed so that businesses can manage availability, reservations, customer records, booking status and related communications.
6. Emails and Communications
3dive Booking may send transactional or service-related communications, including booking confirmations, notifications, account messages and other communications necessary to provide the service.
Businesses using the platform may also use available customer communication features in accordance with their own legal and privacy responsibilities.
7. Cookies and Technical Information
The platform may use cookies, sessions, logs and similar technical mechanisms where necessary for authentication, security, functionality, preferences and service operation.
8. Service Providers
We may use third-party providers for services such as hosting, email, payments, analytics, communications, security or integrations. Such providers may process information as necessary to provide their services to 3dive Booking and its users.
9. Data Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure or destruction. No internet-based system can guarantee absolute security.
10. Data Retention
Information may be retained for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, enforce agreements, meet legal obligations or protect the security of the platform.
11. Your Rights and Choices
Depending on applicable law and your relationship with the business using 3dive Booking, you may have rights concerning personal information, such as requesting access, correction, deletion or other forms of data-related assistance.
If your information was collected by a hotel, shortlet or other business using 3dive Booking, you may need to contact that business directly regarding its handling of your customer information.
12. Children's Information
3dive Booking is not intended to knowingly collect personal information from children in circumstances where applicable law requires parental consent or other safeguards.
13. International Processing
Depending on the infrastructure and service providers used by the platform, information may be processed or stored in countries other than the country where you are located, subject to applicable legal requirements.
14. Changes to This Policy
This Privacy Policy may be updated when the service, data practices or legal requirements change. The updated version will be made available through the service and will show its updated date.
15. Contact Us
If you have questions about this Privacy Policy or 3dive Booking's handling of information, contact contact@3dive.com.